Returns & Exchanges

At Zeno, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for easy returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is seamless from the moment you order until you are happy with your product.

1

Initiate Your Request

Log into your Zeno account, navigate to your order history, and select the items you wish to return to receive a unique Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing